Privacy Policy

1. Introduction

Welcome to Rvoo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment management platform at rvoo.gr (the "Service").

If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us at info@rvoo.gr.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service, including:

• Account Information: Name, email address, phone number, company name
• Client Information: Names, contact details, and appointment history of your clients
• Staff Information: Names and contact details of your staff members
• Appointment Data: Appointment schedules, notes, and related information
• Payment Information: Processed securely through Stripe (we do not store credit card details)

2.2 Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, time spent on the platform
• Device Information: IP address, browser type, operating system
• Cookies: We use cookies and similar tracking technologies to track activity and store certain information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Service
• To manage your account and provide customer support
• To process your transactions and send appointment notifications
• To send you technical notices, updates, and administrative messages
• To respond to your inquiries and requests
• To monitor and analyze usage and trends to improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: We share information with third-party service providers who perform services on our behalf (e.g., Clerk for authentication, MongoDB for data storage, Stripe for payments, Resend for email notifications)
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• With Your Consent: We may share your information for any other purpose with your consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure authentication through Clerk
• Regular security assessments and updates
• Access controls and authentication requirements
• Multi-tenant data isolation to ensure organization data separation

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing your personal information

To exercise these rights, please contact us at info@rvoo.gr. We will respond to your request within 30 days.

8. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide our Service to you
• Legitimate Interests: Processing for our legitimate business interests (e.g., improving our Service)
• Consent: Where you have given explicit consent
• Legal Obligation: Where required by law

9. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@rvoo.gr.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: