Terms of Service

1. Agreement to Terms

By accessing or using Rvoo ("Service," "we," "our," or "us") at rvoo.gr, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Rvoo is an appointment management platform that enables businesses to:

• Schedule and manage appointments
• Provide an online booking page where clients can book appointments 24/7
• Manage client and staff information
• Send automated notifications via SMS and email
• Track appointment history and analytics
• Manage event types and tags

2.1 Online Booking Services

Rvoo provides a booking interface platform that allows your clients ("End Users") to book appointments with your business through a custom booking page. The following terms apply:

2.1.1 Platform Role

Rvoo acts as a technology platform provider. We facilitate the booking process by providing the booking interface, scheduling tools, and communication systems. The actual service agreement, including the terms of service delivery, pricing, cancellation policies, and any disputes, is solely between you (the Professional) and your End Users (clients).

2.1.2 Your Responsibilities

As a Professional using Rvoo's booking platform, you are responsible for:

• Accurately representing your services, availability, and pricing
• Fulfilling all booked appointments according to your stated terms
• Handling any disputes or complaints directly with your End Users
• Ensuring compliance with all applicable laws and regulations in your jurisdiction
• Maintaining appropriate insurance and professional qualifications as required by your industry

2.1.3 End User Data

When End Users book appointments through your booking page, Rvoo collects and processes their personal information (such as name, email, phone number) solely for the purpose of facilitating the booking, sending confirmations and reminders, and enabling you to manage the appointment. We act as a data processor on your behalf. You are responsible for ensuring that your use of End User data complies with applicable data protection laws, including GDPR.

2.1.4 Booking Confirmations

Rvoo automatically sends booking confirmations and reminders via email and SMS (if enabled) to End Users. These communications are sent on your behalf and include your business information. You are responsible for ensuring that the information displayed in these communications is accurate and complies with applicable regulations.

2.1.5 Limitation of Liability for Bookings

Rvoo is not responsible for:

• The quality, safety, or delivery of services booked through the platform
• Disputes between Professionals and End Users regarding services
• Any losses or damages arising from the cancellation or non-fulfillment of booked appointments
• Errors in service descriptions, pricing, or availability information provided by Professionals

3. User Accounts

3.1 Account Creation

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Eligibility

You must be at least 18 years old to use this Service. By agreeing to these Terms, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

3.3 Organization Accounts

Each user belongs to exactly one organization. You are responsible for all activities conducted under your organization's account. If you are creating an account on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Subscription and Payments

4.1 Subscription Plans

We offer multiple subscription plans, including a free Basic plan and paid Standard and Pro plans. Paid plans include a 14-day free trial period.

4.2 Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are exclusive of applicable taxes (VAT)
• Payment processing is handled securely through Stripe
• You authorize us to charge your payment method for all fees incurred

4.3 Free Trial

Paid plans include a 14-day free trial. You will not be charged until the trial period ends. You may cancel at any time during the trial period without being charged.

4.4 Cancellation and Refunds

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• No refunds are provided for partial subscription periods
• Upon cancellation, you will retain access until the end of your paid period

4.5 Price Changes

We reserve the right to modify our pricing. We will provide at least 30 days' notice of any price changes. Continued use of the Service after the price change constitutes your agreement to pay the modified amount.

5. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Violate or infringe upon the rights of others
• Transmit any viruses, malware, or other malicious code
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Use automated means to access the Service without our permission
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or alter any proprietary notices or labels
• Use the Service to send spam or unsolicited communications
• Impersonate any person or entity

6. Your Data and Content

6.1 Your Responsibilities

You retain all rights to the data and content you submit to the Service ("Your Content"). You are solely responsible for Your Content and the consequences of posting or publishing it. You represent and warrant that:

• You own or have the necessary rights to Your Content
• Your Content does not violate any third-party rights
• Your Content complies with these Terms and applicable laws

6.2 License to Us

By submitting Your Content, you grant us a limited license to use, store, and process Your Content solely to provide and improve the Service.

6.3 Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure. You acknowledge that you provide Your Content at your own risk.

6.4 Data Backup

While we perform regular backups, you are responsible for maintaining your own backup copies of Your Content.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Rvoo and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks and trade dress may not be used without our prior written permission.

8. Third-Party Services

The Service integrates with third-party services including:

• Clerk: Authentication and user management
• Stripe: Payment processing
• Resend: Email notifications
• Twilio: SMS notifications (optional)

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the actions or policies of third-party services.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Service will be accurate or reliable
• Any errors in the Service will be corrected

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RVOO, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED EUROS (€100), WHICHEVER IS GREATER.

11. Indemnification

You agree to defend, indemnify, and hold harmless Rvoo and its affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account and Your Content
• You may request a copy of Your Content within 30 days of termination

All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Greece.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice before the new terms take effect.

By continuing to access or use the Service after revisions become effective, you agree to be bound by the revised terms.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

16. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Contact Us

If you have any questions about these Terms, please contact us: