Appointment cancellations are one of the biggest problems for businesses that work with appointments. Every cancelled appointment means lost revenue and lost time. Let's look at the most common mistakes and how to fix them.
1. Lack of Reminders
The Mistake: You think customers will remember their appointment.
The Reality: People are busy. Without reminders, 40-50% of appointments are forgotten.
The Solution: Use automated SMS and Email reminders. Rvoo automatically sends confirmation when a booking is made and a reminder 24 hours before the appointment.
2. Difficult Booking Process
The Mistake: Customers must call during specific hours or wait for a response.
The Reality: If the process is difficult, customers simply won't book appointments or will cancel them.
The Solution: Offer online bookings 24/7. Customers book appointments in seconds, from any device.
3. Lack of Confirmation
The Mistake: You don't send confirmation for the appointment.
The Reality: Without confirmation, customers aren't sure if the appointment is valid.
The Solution: Automatic email and SMS confirmation with all appointment details.
4. You Don't Accept Online Payments
The Mistake: Customers must pay on-site.
The Reality: Many customers prefer to pay in advance to secure their appointment.
The Solution: Offer prepayment options through the online booking system.
5. Lack of Cancellation Policy
The Mistake: You don't have a clear cancellation policy.
The Reality: Without a policy, customers cancel at the last minute without consequences.
The Solution: Set clear cancellation rules (e.g., 24 hours before) and inform customers during booking.
Conclusion
Cancellations decrease by 80% when you have the right appointment management system with automated reminders, online bookings, and clear communication.
Learn more about how Rvoo can help your business reduce cancellations.