The public booking page
What your customer sees when booking online, from picking a service to confirmation.
This article explains the booking flow from your customer's point of view, so you know what they'll see and what to answer if they ask.
The customer's steps
Service
Picks from the services you've marked visible on the form.
Staff member
If you work alone, or only have one active staff member, this step is skipped automatically and the customer goes straight to picking a time.
Time
The customer picks one preferred time and optionally up to 2 backups. Days with no available times (e.g. due to the minimum notice period) show a clear message instead of a blank screen.
Contact details
Name, phone, email, with a separate, unchecked-by-default marketing consent box and a one-line disclosure for transactional emails.
Email confirmation (OTP)
A 6-digit code sent to the customer's email, with a resend option after a short cooldown if it doesn't arrive.
After successful confirmation, the customer sees a "what happens next" page: the request gets reviewed, a confirmation email follows, and we only reach out if something needs to change.
How quickly a customer can book
In Settings → Online Booking, three settings control the process:
- "Minimum advance notice (hours)" (default 24): how far ahead of the current time a customer must book.
- "Accept bookings up to (days)" (default 30): how far into the future they can see available times.
- "Auto-confirm bookings": when off (the default), every request waits for your approval, even if the time is genuinely free. Turn it on and requests whose time matches real availability confirm automatically as soon as the customer verifies their email, no need for you to approve them one by one. Requests that no longer match (e.g. the slot got taken in the meantime) stay in the list for manual review.
If you're not taking bookings right now
Use the right toggle
For vacations, a day off, or being fully booked, use "Enable online booking" in Settings. The customer will see a clear, branded message that you're not taking online bookings temporarily, with your contact details visible. Don't just deactivate your only active staff member or service for the same purpose: the customer will see an empty selection list with no guidance. See Settings and Staff & availability.
Consent and privacy
Marketing consent (last step) is always off by default; the customer has to turn it on explicitly. If they don't, they won't receive marketing campaigns later (see Marketing campaigns), even if they've already booked with you several times. Transactional emails (confirmation, reminder) send independently of that checkbox, since they need to know about their own appointment regardless.